Company Profile

Major Solutions

Solution of HollyC6 Call Center

Solution of HollyC6 Call Center is the first choice for enterprise call center, could realize selection upon demand, and has strong industrial applicability. HollyC6 adopts product-orientated software development thought, and could realize product prefabrication at the largest degree, greatly improve product stability, shorten project construction period, and provide “one-stop services” including from consulting, supply of products and proposals, project construction, after-sales maintenance to operation and management training.

 Solution of HollyV8 Call Center

Solution of HollyV8 Call Center realizes the maintenance and improvement of marketing, services and customer relations with practices as the basis and customers as the core. With stable performance, and being capable of satisfying custom-built development, this solution could go through the test of telecom-level telephone traffic and seat quantity, and make the call center transfer from customer service center to customer interaction center.

 Solution of HollyDM telephone marketing

Solution of HollyDM telephone marketing could make enterprises own advantages unparalleled by their competitors in terms of creating and detaining customers. It could lock target groups quickly, and make clear customers’ demands at the first time; open marketing channels, and maximize enterprises’ sales amount; and shorten the distance with customers by dint of modernized multi-media means.

 7x24 online application type call center

7x24 online application type call center perfectly integrates advanced IP-PBX technology and traditional Call Center, and supports ASP operation method available upon request through advanced technical means. It is the first-choice proposal for middle-and-small-size call centers, and makes plentiful enterprises own expert-level call center services easily.

 Solution of HollyKAM big-account management

Solution of HollyKAM big-account management is a CRM solution promoted by HOLLYCRM aiming at the overall integration of telecom industry, covers the whole range of collaboration, operation and analysis types of CRM, and provides custom-built one-stop service solutions completely aiming at detailed industrial characteristics.

Advantages

Excellent solutions and products

You need: industrialized solutions and products with stable performance meeting your demands;
We persist in: the business concept of “whole-range customer experience” to provide custom-made solutions and products for customers.

 Custom-made all-around services

You need: services --- services helping you to succeed; We provide: whole-range supports including presale consulting, in-sale proposal making, after-sales technical supports, system operation and management consulting.

 Good quality assurance systems

You need: stable systems and credible partners; We pursue after: the quality targets of “zero bug online, 100% response to and 100% settlement of complaints”; We introduce: QAS & QCS systems to eliminate all possible quality threats.

 Accumulation of abundant successful cases, and deep-going experiences in project implementation

You need: outstanding and successful applications in the industry; We execute: strict project management system, and independently created implementation methodology; We own: nearly 10-year service experiences, experiences in implementation for over 100 customers, globalized knowledge synchronization and sharing systems.

Success Stories

Ministry of Information Industry

State Technical Support Center for Problems in 2000

CNC

CNC Information Management and Analysis of K/A System

CNC System of One-Stop Service System for K/ A Telecom Customers

Beijing Communication 10060 Customer Service Center

Beijing Communication K/A Service Center

Beijing Communication Service Quality Investigation System

China Telecom

Prepaid Card Business Service Center of Headquarters of China Telecom

Comprehensive Management System of Private Lines of Headquarters of China Telecom

China Unicom

Customer Service Center of Headquarters of Unicom

1001 Customer Service Center of Unicom Beijing Branch

1001 Customer Service Center of Unicom Zhejiang Branch

1001 Customer Service Center of Unicom Hunan Branch

Management System of K/A of Unicom Inner Mongolia Branch

Prepaid Business System of Unicom Inner Mongolia Branch

China Mobile

1860 Customer Service Center of Zhejiang Mobile

1860 Customer Service Center of Hainan Mobile

Prepaid Business System of Hainan Mobile

Beijing Municipal Government

Beijing 96156 Community Service Center

Enterprises’ Project

Epson(China) Customer Contact Center

Epson(Beijing) Customer Contact Center

263 Net Group Customer Contact Center

Great Wall Broadband Network Customer Contact Center

Taikang Life Insurance Co. Customer Contact Center

Dianda Online Customer Contact Center

　Partners

Contact Information

Add: 18th Floor,PAN-PACIFIC PLAZA,No.12,South Street Zhongguancun, Haidian District

Beijing, China    PC: 100081

Tel: +86-10-62169090   Fax: +86-10-62169797

E-mail:  contact@hollycrm.com

URL: http://www.hollycrm.com